Choosing technology partners, accountable delivery and building a business.

On choosing a technology consultancy

"New tools won't fix a business on their own. People using them well, with someone accountable standing next to them, just might."

On AI with an accountability check

"You can't charge for judgement after you've spent two years telling the market the answer is free."

On working with an independent

"When a consultant is independent of the third-party solutions they are offering, the only incentive they have is for what works."

On modernizing operations

"We seem to be back at a point where technology is directing investment, rather than seeing it as simply one technology that can help with digitalization efforts. You need to take a look at business requirements first and undertake some analysis to determine use cases."

On consultancies and the AI push

"Companies are racing to adopt AI in powerful and effective ways, and consultancies have rightly seen this as a moment to support clients, offering on-tap expertise and talent. But there are early signs this is turning into a gold rush. This is a cybersecurity meltdown waiting to happen."

On the AI shift

"As consultancies, we're feeling pressure from all directions to sell our clients AI transformation briefs, but there is a real risk we're chasing short-term revenues and setting ourselves up for a backlash down the track. "

On AI with an accountability check

"AI can create real value. But AI hype must not trump business results, and it certainly must not trump security."

On seeking ROI for consulting

"CFOs are on the hunt for answers. Their first line of questioning is for the tech consultants who overpromised and underdelivered."